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JJ Ramberg

JJ Ramberg is the anchor of “Your Business,” MSNBC’s weekly show on small business. In addition to her extensive television reporting experience, Ramberg has a background as an entrepreneur and co-founded GoodSearch.com. She has an MBA from Stanford Business School.



Trade shows 101

Posted: Thursday, April 02, 2009 2:40 PM by JJ Ramberg
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I attended a trade show down south last week and was surprised at how busy it was. In spite of the economy, attendance by both exhibitors and attendees was strong.

In fact, many companies I spoke to told me that this is not the time to skimp on marketing. While most of them are not planning any over-the-top campaigns, they're still continuing with efforts to attract leads and customers. So in light of that I wanted to go back to a story we did a while ago on "Your Business" called Trade Show 101.

Now more than ever, if you spend thousands of dollars on a trade show, you want to make sure you get a return on that investment.

Here's what we learned from Bill Lynch, Operations Manager for the Fancy Food Show in New York City, and from Dan Cohen of Clearbrook Farms who has been exhibiting at trade shows for more than 30 years:

--Never leave your booth. It sounds obvious, right? But it isn't. If you’ve ever worked a trade show before you’ll know there are times when it's so slow you want to walk around to combat the boredom, or you're so sick of giving the same pitch that you feel like you're going to pull your hair out. It doesn't matter. You have to stay at your booth. After all, what's the point of being there if you're not actually there?

--Follow up on your leads. It's easy to collect leads these days. Most of the professional trade shows allow you to rent a gadget that will take someone's conference card and record their information for you to use at a later date. Be sure to add notes to those contacts -- a little something to make your future communication a little more personal.

--Read all of the show materials. Bill told us that exhibitors can save up to 40 percent of their expenses by just reading the show materials, where they'll find out about deadline dates, how to order the right supplies (so they're not adding things on at the last minute, which costs more) and how to deliver their booths to the show at a reasonable price.

--Take advantage of show specials. This is different for each show, but there may be discounts for first time exhibitors.

--Smile and look people in the eye.

Having an exhibit at a big trade show can cost anything between $10,000 to hundreds of thousands of dollars. It all depends on how you put together your booth.

These days, it's pretty easy to put together a nice booth without breaking the bank. You can get professional looking signs at advantumdisplays.com. And instead of offering a product as a handout --like a pen with your company's name on it -- put out a bowl of candy.

I'd love to hear from those of you who have exhibited at trade shows.

What have you learned? What works? What doesn't?

 

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You can find appropriate trade shows and events for your business and get details and contact information by visiting www.EventsInAmerica.com, a free service.  And EventsInAmerica.com just launched a new feature called 'Meet Me At The Show' which is a pre-event sign-up form, allowing show attendees and exhibitors to contact each other BEFORE the show ever starts.
My short list is: Have an attractive booth that can be seen from a distance, use video if possible, and don't waste money by giving away expensive collateral materials. Studies show that most of these materials end up in the hotel room. The most important thing is to collect business cards of people you want to do business with, and follow up with them by sending collateral with a personal note after the show is over.
I have advised a number of firms regarding their trade show activities and I'm glad to offer a few comments. First, be sure you have an effective booth. Splashing your entire brochure copy on a booth is not the way to go. You want a booth to attract attention. It is YOUR job to sell - not the booth's. Next, a business card is not a lead. If you don't have a meaningful conversation with someone first, don't waste time getting their card.
The very best idea is to have a great product at a great price.   Nothing has to be said.  The product sells itself for you.  Oh, being funny and friendly will cinch the deal
I have found follow-ups worse now than ever. Sales people don't want to talk about anything. They throw their canned pitch 100mph and move on. They're afraid for their job I guess, and if you don't blindly buy in the first minute they're gone. It's too bad, because there's a lot to talk about before and after. I also find their knowledge of the market and of their own products is worse now. I don't ever remember it like this - the pre-pre-screeners who can't do more than take your name and address, the pre-screeners who can't answer any questions, then the screeners who pretend to understand what you're talking about, but don't. What is the point of marketing if you can't or won't actually sell? Do you have any idea how many websites result in zero response? It's unbelievable. I guess they fired all the sales people, or maybe the sales people are waiting for the ax to fall. Fill out a form, or send an Email to the address THEY PROVIDE. No reponse, nothing. Then you call the big office somewhere and it's "Uh, do you know the person's name or their extension? No? OK, here's some voice mail black hole for you to speak into". I really don't know how these companies stay in business. They spend all this money on tradeshows, the jugs of cologne for their sales people, only to wind up DOA. I spoke with two engineers recently who told me how they stayed at work late, waiting for a rep to show up. These guys were buying some instrumentation and had a check in their hand. No one showed up. I thought they were making it up. It's better to just do your own homework and decide for yourself without engaging any sales people, at a tradeshow or otherwise. Sales in the US has been reduced to a lot of fluffy "whitepapers" which are not white papers, but dumbed down sales literature. Download and read. That's all you get.
The booth does not sell but should attract attention. It should be easy to spot your name, and colorful enough so people can find out. To passerbys it should be obvious what your product is or what it does. Beyond that hang out at the booth and sell.
We've helped many clients increase tradeshow productivity. Three key steps: FIRST, set specific goals for the # of qualified leads you'll find and the # of follow-up actions you'll schedule. These goals should be based on the expected number of attendees. SECOND, create a strategic communication plan that includes 2 or 3 open-ended questions that you will ask everyone that comes to your booth. These questions should be geared towards qualifying each visitor as a qualified prospect - or not. THIRD, proactively engage people as they approach or pass by - focus on the audience, not on boothmates.
One thing you did not mention was pre show mailers and phone calls.  A lot of business is done on the show floor.  Pre call clients and prospects that you know will be at the show.  Send out a pre show email blast asking the clients to come by the booth perhaps to pick up a starbucks card or some kind of cool giveaway and you will be going to the show prepared. www.exhibitslist.com


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