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JJ Ramberg

JJ Ramberg is the anchor of “Your Business,” MSNBC’s weekly show on small business. In addition to her extensive television reporting experience, Ramberg has a background as an entrepreneur and co-founded GoodSearch.com. She has an MBA from Stanford Business School.



How you can rock on Twitter

Posted: Wednesday, April 08, 2009 11:50 AM by Eve Tahmincioglu
Filed Under: , , , ,

Many of you who read my Twitter post a couple of months ago took me up on the offer to get on the social networking site and started tweeting to help promote your business.

Unfortunately, many of you just don't seem to get Twitter yet (don't worry -- I'm not going to name names).

You can't just tweet over and over again about your products or services. Well, actually you can do whatever you want on Twitter, but just listing products in hopes someone will head over to your Web site and buy your wares is going to get you ostracized, aka un-followed, and fast.

For the majority of people out there that don't know, first I'll start by explaining what the heck Twitter is.

Don't pretend you know. You may have heard about Twitter on TV, but you're still scratching your head. I just spoke at a women's leadership conference in Omaha and when I asked an audience of 200 plus people how many of them didn't know what the heck Twitter is, 99.9 percent of the attendees raised their hands.

What makes Twitter so different from other social networking sites is that it's like a mini blog that is perpetually updated, but not by just one blogger.

The millions of people on Twitter update this public blog with small notes of 140 characters or less called "tweets."

So millions of people can potentially see your tweets. What better way to market your business?

The key is striking the right balance when promoting your stuff on Twitter.

People that tweet, for the most part, are looking to share interesting information. If you can share a great article, or an interesting video, be assured, you'll soon be getting a ton of followers. That's how it works. You follow interesting people and people follow you. The more followers you have, the bigger your audience.

Instead of focusing on what not to tweet, I thought I'd share an example of an entrepreneur, new to Twitter, who seems to have it down.

Tracy Barnhart owns the Web site MiniMeGeology and her Twitter handle is minimegeology. Her company sells rock kits for kids.

She's been on Twitter since Jan. 1 and believes it's helping to enhance her business. She hasn't done a breakdown on how many people actually found her on Twitter, but this past quarter her sales are up 25 percent over last year.

"I had heard people talking about it and at first I thought it was kinda silly," she admited. "But then I started using it and realized I could find people interested in the same things as me, or customers interested in hearing what I had to say."

Here's how she tweets:

If you have snow: Teach your kids about metamorphic rocks. Make a snowball and squeeze hard, see it change from snow to ice = metamorphism.

Good morning everyone! I'm working on igneous rocks today. Got a favorite? I'd love to hear it!

Need Easter Basket items? Check out our sister site www.MiniMeGeology.com. Mention twitter and we'll send you some rock candy w/ your order.

She maintains a nice balance of informing and trying to push her product.

Twitter has also provided her with a great business-networking tool.

She's in the process of hiring a sales team and found a prospect through a woman she met via Twitter who owns a toy store in Virginia.

Yep, it's all about making connections folks.

Have you started using Twitter, or any of the other social networking sites such as Facebook and LinkedIn to promote your business?

(Go over to Twitter.com and check it out for yourself. You can also follow me at www.Twitter.com/careerdiva and ask me how you're doing.)

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Comments

You're right about balance being important.  As a new twitter user, it seems that there are some people that incessantly tweet about personal info of little consequence to most followers, other that only tweet links to their products and services, and finally those who mix the two along with value added commentary.  The last group are the ones I continue to follow.
Great article. So many times I see people just promoting their wares. Striking that balance is really not hard at all. Just be patient and engage with others. Networking is a contact sport!
I started using Twitter maybe two months ago at the request of my PR specialist in an effort to sell more books. After signing on I realized that none of the people who I randomly click on would follow me or visit my website to purchase my books. So instead of giving up I watched and learned how the high profile tweeters were using Twitter. To my surprise they were actually sharing information through their website or blog which in turn generated traffic for them. These individuals would also re-tweet (RT) information from other interesting people. This discovery has been more than beneficial to me, I am know creating a strong network base, my (follow to follower) ratio is just about even and my book sales have increased because people want to know more about me (which is cool). I also used this same approach last week when I bit the bullet and decided to join Facebook.
So you follow and get followed. How does that happen?

how do you get your own url like the author above..

twitter.com/careerdiva so people follow you.
Hey Eva, Nice post! Great job explaining twitter. Will be following you! =) http://www.Twitter.comAndreaTannouri the http://www.Twitter.com/HolisticMamma =)

No, it's you that does not get twit twit.  The time it takes to set up your network by sending countless messages and developing your group of followers could have generated not one lead for job search but scores of them through other perfectly legitimate connection features including the phone book.  I have LinksIn, Facebook and a Twitter Tweet Twose system and the tweet is 90 percent mini message nonsense about how someone likes his stake or goes to the bathroom.  Get lives people and stop being a bunch of lemmings that are afraid you aren't keeping up with the latest fad...think for y ourselves and if TweetyTwoot gives you jollies...go for it but don't sell it as the greatest thing since pet rocks.
Can tweets be searched?  Can tweets be followed for certain words/phrases of interest?  
The hard and cold facts of it are the companies or individuals who maximize social networking tools will grow if they are honest and have good products. The days of conventional commercial approach to advertising are numbered. I have been on Twitter for only a couple of weeks and have watched it unfold with tremendous speed and force. Starting tomorrow I will have to bite the bullet and join Facebook and improve my other sites MySpace, LinkedIn and Sta.rtup.Biz. Only using available social netwoking tools and sites will my company and others be able to compete long term. Well thanks for reading and I'll see you on Facebook soon.
i would love to hear everyone's updates are going on twitter. i'm just learning and testing new methods, i'm not selling anything yet. if you could msg me on how things are going with your business using Twitter, I would appriciate it!
@vwoodyard
Thanks for the piece on Twitter. it helps further.
I'm surprised at how many people don't "get" Twitter.  I'm usually the one in that boat, but I love it.  A word of warning, it can get very addicting!  I use it to network with other writers, and through them, have learned a ton about the industry while having fun.

www.twitter.com/piaveleno
It'll be interesting to see whether Twitter use will continue to grow or whether it will collapse under its own weight of self-promotion. It tends to be used in ways that it shouldn't be.

http://www.twitterbacklash.com
Aside from being a nice social app, a fun diversion, and a marketing tool, Twitter is very good for information and updates on real-time events.  

Take racing just for one example.  Lots of race teams and companies are joining, and it's fun to follow the updates.  Along with providing info that fans DO want, it also allows for brief sponsor and brand promotion, and unique contests can even be run directly from a Twitter feed.  This is exactly as Eve was saying; not in-your-face hard selling, but a blend of information, fun, and PR.  

Like:

http://www.Twitter.com/Mazdaracing
I usually like my "stakes" in the ground about 6 inches from my tomato plants.
Thanks for the article. I just started using it for posting tips on caring for bonsai tree. I think it's a clever way of keeping people informed as the seasons change.

I am curious to see how it will respond to the issues with increased bandwidth.

http://www.twitter.com/easternleaf
Can anybody see me?
Ms. Ramburg,
I was just reading your post on MSN regarding Twitter and you are correct, it is a great business tool that I plan on using much more. I went to your Twitter page and discovered cursebird. About every 3 or 4 seconds a new post appeared with profanity in it. It's today's society and I hate it. I'm a pretty regular guy and I swear a lot but I like to think that I am respectful of others.
Paul
@seth, I doubt if Twitter will fail. If facebook is waxing stronger till date, i think twitter too will continue. Follow me if uyou can
www.twitter.com/pathfindernig
i am one of those that are somewhat reluctant of following the new "fad". But i have to be honest; i am constantly hearing this tweeter thing everywhere. I have a friend that says it's the next best thing since sliced bread so i believe i am going to have to break down and truly find out what it's about. Peace.


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