Guest List -- Sunday, June 7
Posted: Monday, June 01, 2009 2:09 PM by Andrew Littell
Dayton, Ohio based Square One Salon & Spa has taken customer service to the extreme in an effort to hold on to customers in the economic downturn. Clients are offered free coffee upon their arrival and an associate takes their coat when they arrive. The owners and employees alike have been known to feed parking meters, warm up cars for clients and even move cars to parking spots closer to the business. In addition, every new customer receives a personal follow-up call two days after their visit to ask about their experience. The spa owners say the economic climate dictates that customer service is their number one priority. Find out how extreme customer service can help your business.
Panelists
Susan Wilson Solovic, CEO of SBTV.com, an interactive television network for small business, and author of "The Girls' Guide to Building a Million Dollar Business"
Jeffrey A. Carr, Executive Director of the NYU Stern Berkley Center for Entrepreneurial Studies
Business War Chest: The Name Game
With all of the networking small business owners have to do, it can be difficult to remember the name of every person you meet. Ron White, author of "Memory in a Month," provides a unique set of tips to help you remember the names of everyone you come in to contact with.
Learning From The Pros: Stew Leonard, Jr.
Stew Leonard's started out as a small dairy store in 1969 with seven employees. Since then, the business grown to nearly $300 million in annual sales, while successfully maintaining it's unique image. Stew Leonard, Jr., CEO of this family owned business, provides some of the strategies he employs to guide the company.
